Customer Profiles & Benefits
Know returning guests better with preferences, stay history and team follow-up in one place.
- Once the hotel enables customer profiles, explicitly selecting an existing customer links the reservation to their profile. Profiles combine contact details, language, country, birthday, company and VIP status with reservation history and permission-controlled financial information. Teams can save preferences and notes, assign reminders, use message templates and review communication status. Benefits are percentage discounts with validity periods and usage limits; eligibility rules and manager approval can be configured for the workflow.
- Staff can offer more personal, consistent service and keep track of follow-up. Financial details remain permission-controlled, and similar-looking customers are not merged automatically.
Customer details and history
Personal details, company, VIP status and linked bookings, with financial information controlled by permissions.
Preferences and notes
Room and hospitality preferences and service notes available for the next visit.
Staff reminders
Due dates, assigned staff and open or completed status, with a completion record.
Benefits and eligibility rules
Percentage discounts, validity, usage limits, active/used/expired benefits and rules with approval where required. Usage is recorded only after a reservation is successfully saved.
Communications and templates
Pre-arrival, post-stay and returning-customer templates, with send-status tracking for configured channels. A message record is not proof of delivery.
Choose the services that fit your hotel. Availability follows your chosen plan and the options enabled by hotel management.
Service and support
Customer service and technical support, 24/7.
Technical support on WhatsApp: 077-230-3201