Hotel Guest Experience
A branded guest app in a simple browser link, for stay details and services the hotel chooses to offer.
- Before arrival, during the stay and afterward, guests can reach reservation details and hotel-selected services through a personal browser link. The guest area and chat assistant are included in the base package, but Guest Experience stays off until a manager enables it and chooses what to show. A staff member manually sends the link by WhatsApp or email. Guest Services uses the hotel's existing catalog; spa and door control are available only to hotels that have purchased them.
- Guests can find the information and services enabled for their reservation, while staff continue handling requests in the hotel's existing tools. The hotel controls availability, and the link remains limited to its original reservation.
Share a personal guest link
A staff member sends the link manually by WhatsApp or email. English is the default, with seven supported guest languages.
Check reservation details
Reservation details are checked when the guest area opens and when the guest refreshes it. If something has changed since opening, a refresh displays the latest information.
Self check-in for eligible reservations
Self check-in is limited to eligible, paid individual reservations when the room is clean and free and there is no overlapping booking. Group reservations are not eligible for self check-in.
Room access through existing hotel equipment
An access code appears only after check-in and when the hotel has a supported lock installed. Power control depends on the hotel's existing configured connection.
Chat for supported requests
Guests choose a topic or ask about their stay and hotel services. The assistant guides them to the information and options the hotel offers. For supported service requests, guests review the details and confirm submission before staff follow up. Food and spa bookings open their dedicated screens.
Access hotel services
Requests use the hotel's existing catalog, with services selected by a manager. Guest Services is included in the base package; options such as food and attractions depend on hotel settings. Food and spa bookings use their existing tools rather than all taking place in chat. Spa and door control are available only when purchased and included in the hotel's plan.
Keep in touch after the stay
After checkout, guests see a thank-you message and the hotel's booking link when enabled. The old link cannot act for the next guest or another reservation.
Choose the services that fit your hotel. Availability follows your chosen plan and the options enabled by hotel management.
Service and support
Customer service and technical support, 24/7.
Technical support on WhatsApp: 077-230-3201